Privacy Policy

Effective Date: 1st November 2024

At ELIOS Lamps, LLC, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (www.elioslamps.com), engage with our services, or purchase our products. By using our website and services, you agree to the terms outlined in this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

We collect both personal and non-personal information to enhance your experience and provide better services. This information may include:

1.1 Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)

1.2 Non-Personal Information

We may also collect information about how you interact with our website, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed and time spent on the site
  • Referring URLs

SECTION 2 – HOW WE USE YOUR INFORMATION

The information we collect is used to:

  1. Fulfill and manage your orders.
  2. Communicate with you about your purchases, promotions, or updates.
  3. Improve our website’s functionality and user experience.
  4. Personalize your shopping experience.
  5. Ensure compliance with applicable laws and regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

SECTION 3 – HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third parties to facilitate our services, including:

  1. Payment Processors: To securely process transactions.
  2. Shipping Providers: To deliver your orders.
  3. Service Providers: For website hosting, analytics, and email marketing.

These third parties are obligated to protect your information and only use it for the purposes outlined above.

Additionally, we may disclose your information:

  • To comply with legal obligations or respond to lawful requests.
  • To protect the rights, property, or safety of ELIOS Lamps, LLC, our users, or others.

SECTION 4 – COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to:

  • Recognize you when you return to our website.
  • Store your preferences and shopping cart contents.
  • Analyze site traffic and performance.

You can control or disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our website.

SECTION 5 – THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites or services. This Privacy Policy applies solely to information collected by ELIOS Lamps, LLC, and we are not responsible for the privacy practices of third-party websites. Please review their privacy policies before engaging with them.

SECTION 6 – DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When no longer required, your data will be securely deleted or anonymized.

SECTION 7 – SECURITY

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure servers and encryption for payment transactions.
  • Limited access to personal information by employees and contractors.
  • Regular monitoring of our systems for vulnerabilities.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

SECTION 8 – YOUR RIGHTS

As a user, you have the right to:

  • Access, update, or delete your personal information.
  • Opt out of receiving promotional emails by clicking “unsubscribe” in any email or contacting us directly.
  • Request a copy of the personal information we hold about you.

To exercise these rights, contact us at info@elioslamps.com.

SECTION 9 – INTERNATIONAL USERS

If you are accessing our website from outside the United States, please note that your information will be transferred to and processed in the United States. By using our website, you consent to this transfer.

SECTION 10 – CHILDREN’S PRIVACY

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

SECTION 11 – CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting to this page. It is your responsibility to review this Privacy Policy periodically. Your continued use of our website constitutes acceptance of any changes.

SECTION 12 – CONTACT US

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us:

ELIOS Lamps, LLC
Email: info@elioslamps.com
Address: 1256 Carpazi Ct - Suite 1, Naples, FL 34105