SHIPPING POLICY
FREE shipping on all orders by DHL. Orders are shipped with signature required.
Any shipment that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $50 fee per item for shipping/warehousing/receiving charges which are non-refundable.
Buyer has ten (10) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen.
Please inspect your light and report any issues to us within this 10-day grace period. ELIOS Lamps will not be responsible for damages reported to us after this 10-day period.
Time In Transit:
All orders ship via DHL directly from Italy and are shipped in the order in which they are received. Our fulfillment center fulfills orders Monday – Friday. The time in transit depends on your distance from our distribution center in Italy.