Shipping Policy
Free Shipping & Coverage
We offer FREE shipping on all orders within the United States. We ship our products to the United States only.
Order Fulfillment and Shipping Times
Processing & Transit:
- All orders ship directly from our fulfillment center in California and are processed in the order they are received.
- You can expect to receive your order within 5-10 business days. We'll send you tracking details as soon as it ships so you can follow its journey to your door.
- Our fulfillment center operates Monday through Friday.
Return and Refused Shipments
- Shipments that are correctly shipped but are refused by the recipient, undeliverable due to an incorrect address provided by the customer, or returned to our warehouse will incur a flat $100 fee per item for shipping, warehousing, and receiving charges.
- These charges are non-refundable.
Damaged Items
- Buyers have 10 days after delivery to report any damaged items. While damages during shipping are rare, they can happen.
- Please inspect your lamp upon delivery and report any damage to us within this 10-day period.
- ELIOS Lamps cannot accept responsibility for damages reported after the 10-day grace period.
Product Quality & Availability
We take pride in offering Made in Italy light therapy lamps, crafted with authentic Italian craftsmanship. Unlike low-quality, mass-produced and re-branded light therapy lamps from factories in China, we prioritize excellence and durability in every lamp we create.
This commitment to quality means that at times, our lamps may go out of stock due to high demand and the careful attention required during production. Rest assured, once new lamps are produced, they will be promptly shipped to our warehouse and then to you.